Refunds & Cancellations

Digital product

LilMore is a personalised digital product. Once a paid LilMore has been successfully generated and delivered to the email address provided, the order cannot normally be cancelled or refunded.

Payment made but product not delivered

If your payment is successfully charged but your LilMore is not delivered because of a technical issue, contact us at founder.lilmore@gmail.com. We will first try to complete delivery. If we cannot provide the paid product, we will arrange an appropriate refund to the original payment method.

Duplicate or incorrect charge

If you believe you were charged more than once for the same order, contact us with the email used for the order and relevant payment details so we can investigate and resolve it.

Failed or abandoned payments

If payment is not successfully confirmed, the paid LilMore is not delivered. A failed or abandoned payment does not create a completed order.

Refund processing

Approved refunds are returned through the original payment method. Bank or payment-network processing times may vary after the refund is initiated.